Payment Protection Policy:
You are covered up to € 15,000 (this depends on the currency in which you made the booking).
How do I find and book a holiday rental?
1. Search vacantionrental.com for your ideal rental. You can search by filters or by top menu.
2. Contact the holiday rental Manager to confirm availability.
3. Book the property by submitting payment directly to the owner of the property via bank transfer.
How do I enquire a holiday?
1. Find the listing you would like to enquire about.
2. Look for the “Inquire about Property” in the right side of the primary photo or “Contact” button.
3. Fill out the form and submit it. You should be contacted by the Manager in less than 12 hours.
What do I do if I have not received a response to my enquiry?
1. Confirm that your enquiry was delivered, look in your email account for an enquiry confirmation email from us.
2. Responses can go directly to your email Junk/Spam folder, depending on your personal email settings. Check that folder and adjust your settings if necessary to allow future enquiry responses to go into your inbox.
3. To ensure your inquiries do not get lost in your spam or junk folders, adjust your email client’s filter settings to allow for incoming messages from us.
How do I pay securely for a holiday rental?
Avoid the following practices:
1. Never pay by cash, cheques made out to cash, or instant money transfer services such as Western Union or Money Gram. These payment methods are preferred by criminals, and using them will void any guarantees from us, including the Basic Rental Guarantee.
Sign a rental agreement:
1. Review and sign a rental agreement prior to making a payment.
2. Each holiday rental property typically has its own cancellation policies and house rules. Carefully review this information and reach out to the owner or manager if you have any questions or concerns.
Only pay using bank transfer directly to the property’s owner’s bank account to be covered by our Traveller Protection.
Accepted payment methods:
Direct bank to bank transfer directly into the owner’s bank account.
Cancellation and refunds:
Bookings cancelled 4 weeks before arrive are eligible for 100% refund.
Bookings cancelled 3 weeks before arrive are eligible for 70% refund.
Bookings cancelled 2 weeks before arrive are eligible for 50% refund.
Bookings cancelled less than 2 weeks before arrival are not eligible for a refund.
Special conditions may apply for late cancellations and refunds may be applied.
Peace of Mind Payment Protection scheme!
All properties we manage have rental licenses*. When you rent a legally registered property you have:
-Guarantee that your payments are secure.
-Guaranteed level of facilities
-Guarantee of quality
-Guarantee that the villa has the officially required safety standards
Official rental licence: issued by the Counsel of Spain. Spain police really go out of their way to fight fraud and ban crooks. That is why tourist inspectors ensure that everything is adapted to the required standards and signal any problems. Since all our villas have licences, your privacy is guaranteed during your stay, and you can safely enjoy a carefree holiday without being disturbed!
What is Payment Protection?
Payment Protection gives guests extra peace of mind when booking a rental through our website. It means that we will offer a full refund for your stay if:
You’re prevented or denied access to your rental when you check in. Failure to access a property must have been reported to us on the start date of your scheduled stay.
The property is misrepresented (differing substantially to what was advertised).
Payment was made properly but not received by the correct owner or manager.
You are covered up to € 15,000 (this depends on the currency in which you made the booking).
It’s important to remember…
To be covered by our Payment Protection guarantee, you must pay for your stay using our payment platform ( Wire Bank transfer directly to the owner bank account). This includes both the deposit and balance (if you paid in two instalments) and also the damage security deposit required.
Claims cannot be made if you choose to stay at the property overnight.
Claims must be submitted by the individual who made the booking.
How do I make a claim?
Contact us at booking@vacantionrental.com on the first day of the rental period. Please attach a copy of your passport or driving licence for identification purposes.
Payment for successful claims will be returned to the bank account you used to book the property.
