Frequently asked questions

Contact us at booking@vacantionrental.com on the first day of the rental period. Please attach a copy of your passport or driving licence for identification purposes. Payment for successful claims will be returned to the bank account you used to book the property. We shall complete the reimbursement claim process in a reasonable time frame (generally within two weeks) and will keep you informed of any decisions or additional documentation required to process your claim. Damage Security Deposit: €500 (fully refundable on inspection of property after departure). You and your party are responsible for all damage and loss to the apartments and its contents during your stay. If you or any member of your party cause any damage to the apartments or any item in it or on its premises, you and/or your party may be required to pay for the loss and/or damage caused to the fullest extent and in this event we will hold you and each member of your party jointly and individually responsible.

100% refund for all bookings cancelled 3 weeks before arrival. 70% refund for all bookings cancelled 2 weeks before arrival. 50% refund for all bookings cancelled 1 week before arrival.

Our team are dedicated to creating the perfect holiday experience for you, with your budget in mind.We know you put a lot of effort into choosing the right holiday. One of the biggest decisions is to book with a company you can rely on. And that’s not something we take lightly. Being responsible for your holiday is what we do. We work hard to make sure it’s everything you want it to be. And we know that even the smallest details can make the biggest differences. Make your reservation directly through our website and take advantage of the benefits and valuable rewards described below: A decade of experience in the hospitality sector and specifically in apartments rentals. All bookings confirmed with Pre-Payment option will have a 10% discount from the rental price. No booking fees. Simple, easy and fast booking process. Flexible payment Additional services at our apartments. Special prices,exclusive discounts with our partners (car rentals, cruises, restaurants, therapists, personal training). Dedicated service ensuring tailor-made experiences to fully customize your journey. Returning guests are offered the highest discounts. Our pricing includes: Meet & Greet service, Assistance with the Check in – Check out process, House cleaning, Free Airport Transfer, Welcome Pack, Final Cleaning, Electricity/Gas/WiFi, Heating, Linen and Towels, Cot & HighChair and full concierge services for any extra need or desire you may have before, during and after your stay.There are no additional charges. 24/7 Assistance – Whenever and wherever you travel, there’s always an agent to assist you 24 hours a day, giving you true peace of mind. BIG Savings – With exclusive travel discounts, programs and amenities, we can offer you all the benefits of using a travel agent with none of the higher costs that other agencies charge. We offer a best price guarantee – As we work directly with the owners of our properties they set the prices – so that’s the price you’ll pay. This way, you’re not only cutting out the middleman but you also get the security of booking with a trusted company. If you find any of our properties cheaper anywhere else, we’ll match the price, and throw in a free bottle of wine! We’re at your service – At Holiday Term the service doesn’t just stop at the front door of your apartments. From car hire to booking local activities, catering and transfers, we’re happy to arrange everything you need for a perfect holiday. All properties we manage have rental licenses. When you rent a property you have: Guarantee that your payments are secure. Guaranteed level of facilities Guarantee of quality Guarantee that the apartments has the officially required safety standards

Worry-Free Payments for Travellers with the €7,000 Peace of Mind Guarantee. Travellers can now pay securely for a growing number of vacation rental holidays. Payment Protection gives guests extra peace of mind when booking a rental through our website. It means that we will offer a full refund for your stay if: You’re prevented or denied access to your rental when you check in. Failure to access a property must have been reported to us on the start date of your scheduled stay. The property is misrepresented (differing substantially to what was advertised). Payment was made properly but not received by the correct owner or manager. You are covered up to €7,000 (this depends on the currency in which you made the booking). To be covered by our Payment Protection guarantee, you must pay for your stay using our payment platform ( Wire Bank transfer directly to the owner bank account or credit card payment). This includes both the deposit and balance (if you paid in two instalments) and also the damage security deposit required.

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